#Happyfox chat alternative software#
#Happyfox chat alternative free#

Set up powerful automated workflows to handle repetitive tasks based on if/then logic.Collaborate with your team through private notes, collision detection, saved replies, and tagging.Manage email, chat, and phone conversations in one shared inbox.Help Scout offers 24/6 email and chat support, weekly training and classes, as well as customer service education provided through HelpU to help organizations grow through quality customer service. One thing that sets Help Scout apart from competitors is their focus on support for their customers.

#Happyfox chat alternative software#

This helpdesk software solution is ideal for companies of all sizes and can support organizations with more than 500 users. Trusted by more than 10,000 businesses in 140 countries, Help Scout aims to help customer-centric businesses provide world-class customer service through robust support tools. If any of the above applies to you, or you’re just looking for alternatives with different features at a lower price point, check out some of the best Freshdesk alternatives on the market. You’re looking for deeper integration with Facebook and Twitter.Your organization needs a help desk that’s natively integrated into your website.You want something that is simple, straightforward, and easy to learn and use.If you run a small organization that doesn’t need all the complex features, you may be better off going with a smaller software platform with a lower monthly cost.Omnichannel support options start at $79/agent/month (billed annually). Paid plans start at $15/agent/month (billed annually) and go to $99/agent/month (billed annually).

#Happyfox chat alternative free#

Customize workflows, customer portal, agent roles, apps, and more.Ĭost: Free plan with limited help desk features.

Measure and improve efficiency using custom and curated reports.

Create a self-service experience for customers using a knowledge base and forums.

Automate repetitive helpdesk tasks with time- and event-triggered ticket dispatch.

Manage service tasks, scheduling, time tracking, and other field-service operations.

Combine support-related communications from phone, email, social, and more.

Make your customer support collaborative with linked tickets and team huddle.

Prioritize, categorize, and assign tickets through a comprehensive ticketing system.

Additionally, Freshdesk offers Freddy AI, an easy-to-deploy bot that tracks intent and engages with customers to help resolve issues faster. A standout feature is the ability to automate and streamline complex support workflows, which saves your organization time, money, and hassle.īuilt with the goal of making customer engagement and success accessible to businesses of all sizes, Freshdesk also offers flexible scalability, allowing businesses to get the features they need as their organization grows. It offers a robust customer support solution for organizations that take an omnichannel approach to providing support. Trusted by over 40,000 customers like Panasonic, HP, and American Express, Freshdesk is a top help desk solution on the market.